Turbocharge MSFS

Also available from Orbx and MSFS Marketplace (PC Only)

IMPORTANT: Keyboard and Mouse are required to use Aircraft Manager properly.

Get 15% off bundled with Location Manager Pro

Video Guide

Aircraft Control Presets – Video Guide

Automatically switch device control presets on a per aircraft basis. Please note a maximum of 10 connected devices are supported.

Quick Help Guides

Tips

Want to get the best out of Aircraft Manager? Use the included help tools.

There is a small learning curve with the Aircraft Manager user interface, and the most efficient way to learn it is via a simple process.

• Use the tool tips that show up when you mouse over the column header
• Read the annotated quick help guide image that is included with the download, and shown above here. Click where shown, understand what happens as a result.
• Watch the videos linked above here for deeper insights.
• Ask support via the form at the bottom of this page if you don’t understand something, or have found a bug/issue to report.

You will then have a more complete understanding of how it works, and then you can decide how you want to use it, the way that suits you best. It’s quite flexible in that regard.

What’s a recommended way of using Aircraft Control Presets so I don’t have to setup every controller on the grid?

As explained in the video, the “blank” preset is the default MSFS preset for that controller. It’s used here to make the control preset switching more performant and also have less visual clutter on the grid. While it may not be the generic preset you want on your system, we can use it alongside your own custom generic presets to make a performant generic type switching setup.

Here is how I would make a “generic” type setup.

1. Make sure you watch the Aircraft Control Presets video first, in order to understand key aspects of how it works.
2. Think about your switching on a type basis. Eg: twin, glider or whatever. Tag them appropriately so you can quickly filter/sort them.
3. Choose one aircraft from that “type” to act as a master plane.
4. Set the custom presets for that.
5. Use that as your primary initial switch to plane if using aircraft from that “type”.
6. Others in that type can just have all blank defaults, so when you switch to them it’s almost instant, as ACP doesn’t switch presets when it encounters a “blank” preset, it defaults to the previously set one.
7. You can also assign your own preset if you wish. ACP will also detect if the current preset is the same, in which case it will also not switch in order to be more performant. The grid will look busier with everything filled in, but some people prefer that.

It’s up to you how you want to use it. It’s best to play around with it for a while to discover which way suits you better, or you might come up with another method. Due to the complexities that arise with users naming their own presets, it’s not possible to implement a user driven generic preset system at this time. I have no control over what names users might give to presets, so it’s practically impossible to use that for code switching like the current “blank” default. Enforcing something would annoy people as well. The default presets actually have a standard naming structure prefix assigned by Asobo so they can be reliably detected and used as such.

Performance is key because this is really intensive to switch control devices and people have a wide range of systems for MSFS, from potatoes on up to high end. The other reason for performance is some people just click on a lot of planes, switching to them all the time when browsing, and it’s hard to change that behavior. So if it’s doing 10 second switches by 10 devices (worst case) that’s a big performance hit with potential for other issues cropping up.

First time user and you clicked on the grid and all your planes disappeared, leaving a blank grid?

This is likely because you clicked on the favorites quick filter/unfilter trigger, which is accessed by clicking on any plane name in the grid. If you haven’t yet set any favorites (yellow F in far left column in image above) then nothing will show. Use the Reset Filters button (pro) or manually reset the Favorites Filter on the top of the far left column. To open the Favorites Filter on the top far left, make sure you click on the hamburger menu icon, the three little horizontal lines, and not the filter icon. Once open, press the reset button to clear the filter and all your planes will appear. It’s a narrow column to save space, so if you click on the filter icon just to the left of the hamburger menu (3 horizontal lines) you will actually trigger a sort of that column. You can see the sort icon by clicking on the column header when the filter is cleared, and you will see an up or down arrow on successive clicks, changing the sort order, and no arrow when the sort is cycled back to off.

Please check the quick help guide included in your download, as well as watch the videos for insights into how things work, then devise your own system using it that suits you.

Tagging Suggestions

Tagging is the best way to categorize your aircraft to suit your own aircraft management style and needs.

For example, you can do by function by adding tages like: float,skydive,stol,tw(in) and many more. 
To fit the maximum tags within the 30 character limit you can abbreviate them, like twin to tw in the example above. 

For technical tagging, use the lists at New Propeller | CFD | Soft Body Simulation – Aircraft List to add 3 letter tags to your aircraft as:

• NPS : New Propeller Simulation
• CFD : Computational Fluid Dynamics
• SBS : Soft Body Simulation

You can do the same for:
Other Aircraft lists:

• Adverse Yaw | Aircraft list (NEW)
• Ground Handling | List of aircraft wheel friction values

Then all you have to do is use the filtering to extract on whatever you want, single or combo.

Issues with 3rd party add-ons in MSFS?
MSFS Safe Mode is a new feature that will allow players to launch the sim in a basic state to ensure stability.

• MSFS Safe Mode FAQ
• To force start MSFS in safe mode, crash or force quit the app with alt+F4 or end the process from Task Manager. You will then get the prompt to boot normally or in safe mode on restart.
• It’s also possible to trigger safe mode on startup by dropping an empty file called running.lock into your local MSFS directory. This appears to be a lock file that MSFS uses to detect if MSFS exited correctly the last time it was used, and is deleted if MSFS successfully exits. If it exists, it triggers the safe mode selection screen. See this thread Command line parameter to start the sim in SAFE MODE for more info.

Installation

The product is delivered as an MSFS package to be installed in the MSFS Community folder.

Install

• Unzip the downloaded zip file to a location (and keep it for the included documentation)
• Move the included package folder(s) in “Aircraft Manager Release Pro” folder into your community folder.

Note: For V1.2 there’s a difference between the Orbx and direct bought versions in the package folders. Orbx version has only one package folder in the download, direct bought version has two seperate package folders you need to install into the community folder. This will be harmonized in a coming update so both Orbx and direct bought versions only have one package folder in the download for easier management. Stay tuned on that update, coming soon with some other fixes.
V1.2.5 (current version) is now a single package to make this process simpler.

Update

• Delete the old package folder(s) from your community folder
  • If you have more than one package folder with the old install make sure to delete both.
  • Check your original download zip file if you need to confirm the package folder names to delete.
• Replace with the new package folder as in the install process above.

All data is stored using the MSFS SDK data storage routines and is part of your cloud save, so is independent of the add on (unless something changes and the data needs to be migrated, which has happened in the past due to SDK changes). Cloud saves can be corrupted or lost by CTD’s however, but if that happens you have bigger issues. Never close MSFS by the top right window, as that does not trigger data saving to the cloud, always close via the bottom left menu. This is direct advice from Asobo developers.

if you don’t know the path of your community folder or the package doesn’t show up in sim, please do the following while running the sim:

• Go to Options / General screen in the User Interface
• Click on “Developers” tab at the bottom of the list on the left
• Switch the Developers Mode to ON
• On the Developer Mode Menu which you will now see on the upper left of your screen, select Tools / Virtual File System
• The community folder location can be found under “Packages Folders”.
• Open it and move the package folder as described above into there.

See also: https://www.google.com/search?q=msfs+location+of+community+folder

Uninstall

Remove Aircraft Manager from your MSFS community folder.
If it’s the MSFS Marketplace version (TBA) uninstall/delete the package from the marketplace in game.

FAQ – Frequently Asked Questions

Q: How do Aircraft Manager/Location Manager work, and are there any sim breaking risks?

Aircraft Manager and Location Manager are unique addons designed to improve the UX (User Experience) that are enabled by integrating custom code into the core files that make up the MSFS UI system. The MSFS UI system has not been designed as an extendable system to incorporate 3rd party additions such as AM and LM, so the only way to extend it to provide these UX improvements is to override the core MSFS UI files with the custom code. The benefits are obvious, with a vastly improved UX to solve many pain points that the user community has recognised, but there are also a couple of risks you should be aware of, and how to mitigate them if you have issues.

• There is limited abiliy to interoperate with other addons that might try to extend the main MSFS UI, so you will have to make a choice between products that wish to do this. See Known Issues for more specific info on known conflicts.
• The MSFS Core UI files are checked with every release to ensure they are up to date with any changes Asobo may have introduced. AM and LM are also tested prior to any SU beta releases to ensure they work ok, and the main UI is still consistent. If issues do occur they will be rectified asap and updates to AM/LM released if needed.
• If you have any problems, you can always deactivate AM/LM at any time to return to the current MSFS base UI system with no impact.
• Please contact support via the form at the bottom of this page if you require further clarification or have an issue to report.

Q: Will Aircraft Manager and Location Manager work with MSFS 2024?

On June 11, 2023 Microsoft dropped notifcation that MSFS 2024 is coming.
MICROSOFT FLIGHT SIMULATOR 2024: THE NEXT GENERATION OF THE LEGENDARY FRANCHISE

Given the lack of detail about content transfer and other obvious questions, they quickly followed up with some clarifying statements:
MICROSOFT FLIGHT SIMULATOR 2024 FAQ

• Microsoft Flight Simulator 2024 is a new standalone simulator distinct from MSFS 2020.
• They will continue to support Microsoft Flight Simulator (2020) post the Microsoft Flight Simulator 2024 launch.
• With very few exceptions, virtually all add-ons that work in Microsoft Flight Simulator (2020) today will function in Microsoft Flight Simulator 2024.

I also pay close attention to the development roadmap and updates, the latest one of this post being “JUNE 8TH, 2023 DEVELOPMENT UPDATE“.

Two features listed on this update are relevant to AM: Aircraft Specific Control Profiles (Planned) and Aircraft Favorites (Under Investigation).
I note also that Asobo has 20+ open job postings for MSFS, some of them being UI specific, such as: “We are opening a Lead UI Programmer position as part of the implementation of a new UI tech on the Microsoft Flight Simulator project.” Asobo Studio – Lead UI Programmer H/F (Flight Sim)

So it seems MSFS 2024 User Interface system is undergoing a complete rewrite for MSFS 2024, and as such AM & LM in their current form will remain as MSFS 2020 addons only due to the changes in the underlying UI framework that will come as part of that. I suspect that the Control Profiles and Favorites noted above are unlikely to be done for MSFS 2020, and they will instead implement it properly as part of MSFS 2024.

Pending more information in the future:

• MSFS 2020: Aircraft Manager Pro and Location Manager Pro will remain essential addons to improve your UX, as they will keep MSFS 2020 running post MSFS 2024 release. There is nothing announced about back porting this new UI framework to MSFS 2020, which isn’t likely to happen given they are releasing MSFS 2024 with it as a key feature and selling point.
• MSFS 2024: The MSFS 2020 versions of AM & LM will likely not work on MSFS 2024 (TBC) as it seems as they are developing a completely new UI framework based on lessons learned. I will keep pace with MSFS 2024 developments, and see what value I can bring to it then with a MSFS 2024 specific version of AM and LM.

Q: Why is there a size limit on the notes/tags you can save (and other things)?

A: There are currently unknown and undocumented aspects to the MSFS SDK, and storage limits are one of these fuzzy areas.
After doing my own testing to get some clarity, Asobo developers indicated there should be no issues based on some reasonable size tests they have done, and to let them know if any issues are encountered. Based on this, I’m taking a measured risk reduction approach for now with storage limits. I’ve decided to initally release with smaller storage limits, see what people do with it, get feedback, and increase the limits as needed in measured steps based on real world usage. There are also performance implications with loading/unloading huge blobs of text in the UI, and I’d like to strike a good balance between utility, value, and performance. There’s always trade offs with this kind of thing.

Q: What do the blue reset/refresh buttons actually do?

A: Working from left to right, they reset the grid filters/sort, the msfs plane filter, or combinations of all. They are quick ways to reset everything if you want to go back to the start view, so you don’t have to go into the filters or click through the header sort. Convenience features.

The “Reset All” is also a good way to reset and refresh the grid with current data if things have visually gotten messed up from column changes or other things. The only thing it won’t reset is the MSFS search bar, which you will have to clear manually via the X in the search bar.

Delete, in red for DANGER, is a one click delete data button for the control preset data you have made. There’s no confirmation dialog, so be careful of it. I may remove this at some point, it’s also a convenience feature for when you’re learning and want to quickly reset your control preset data. This does nothing to the actual Control Options device presets, it only affects the data stored by ACP linking planes to your selected control preset.

  Known Issues

• Addon Conflicts:
  • Due to current limitations, be aware that other apps that integrate into the MSFS UI may conflict with AM and LM, so you may have to make a choice between them. Apps known to integrate into the main MSFS UI are:
    • Modern UI
      • Confirmed incompatibility, causes Aircraft Manager to not show any aircraft.
      • Be aware that the Modern UI addon is no longer officially supported either (see the file download message at the referenced link above), so use at your own risk.
    • See also Location Manager Known Issues for issues specific to that addon
  • Pro and Free don’t mix: Pro and Free versions will cause issues if used together. ie: AM Pro + LM Free or AM Free + LM Pro are not supported. This is due to underlying requirements.
• Aircraft Control Presets:
  • Max devices = 10. No more than 10 devices are supported by ACP.
    If you have more than 10 control devices connected to MSFS only the first 10 devices as shown in the Control Options will be used in ACP as there are only 10 slots. The rest will remain untouched.
    It’s likely that if you have over 10 devices you don’t actually need to switch them all per aircraft, and you probably have at least a few that are general for all aircraft. It seems MSFS does the device order on how it polls the USB ports, so you could try swapping the devices past #10 in Control Options with your non-changing devices.
    How to do this? Try plugging all devices in, then go to control options, note the order MSFS assigns, specifically the devices past #10. Then go to the ACP panel. You should see the 10 devices are the same order with an index added to the start from 0, which is how I order the columns. That index comes from MSFS, but I add it to the name for an easy what to identify devices. Exit MSFS, swap your general devices with the ones you identified as past #10, then start MSFS again and check Control Options to see the changed order is correct. Rinse, repeat till happy, then confirm the ACP panel shows the 10 devices that are most variable per aircraft. 
  • Duplicate Devices: Does not handle duplicate devices with same Device name. This is a MSFS bug that needs to be fixed.
    • Some users have found workarounds for this Duplicate Device issue. See MSFS forum thread Can Microsoft Flight Simulator use two identical joysticks for some suggestions that might be used in combination with Aircraft Control Presets. There are no guarantees these will work for you, and no refunds, so if this is too much risk for you at the moment please do not purchase until Asobo resolve this issue.  
    • Special Case: Turtle Beach Velocity One flight controls will create two Velocity One Flight game controllers under Windows. It seems it uses two USB chips to do its work. As reported by TBVelocity One users of ACP, it works ok with Aircraft Control Presets.  
  • Tobii Eye Tracker issues: Some users have reported a strange issue where the Tobii presets are only showing up in the next controller column. This problem appears to be TrackIR (or OpenTracker/NaturalPoint) DLL’s or Registry entries still remaining on your system from a previous eyetracker installation (Viewtracker, Opentracker++) which causes some confusion in MSFS control options, which ACP relies on. You need to remove all traces of TrackIR. See this MSFS forum thread for some solutions: Removing TrackIR from the Controls Options
    This will also help you get rid of that mysterious TrackIR controller entry that might have been bugging you!
  • Auto Preset Switching Time: Presets will automatically get switched every time you select a new plane ie: make a new plane the active one. Switching a bank of presets is not instant, and needs to be done sequentially like you do in Control Options. To get reliability when many device presets are switched at once I’ve had to increase the switch time to 1 second per device preset. However, to balance this I’ve implemented dynamic switching so the overall time will vary depending on how many presets are set in ACP (Auto Control Presets).
    For example, say you have 5 presets set that are changed from the previous aircraft. It will take 5 seconds to switch all 5 presets.
    If you only have one, the rest blank or the same as the previous aircraft, it will take 1 second.
    If no presets have changed it will switch instantly.
    So to optimise the switching time you should consider how you want to set up your presets in ACP to switch most efficiently.
  • Switching Presets: Abide by the “Please wait” message when switching. You must give it the required time to change the bank of presets. Be aware switching planes in Aircraft Selection and Aircraft Manager that a preset switch is not already in progress when selecting a plane, as it will fire off another switch while one is still in operation. ie: Think before selecting. 
  • ACP Panel Aircraft selection disabled when a switching operation is in progress: In the ACP panel this is done to avoid multiple switch conflicts from double clicking. Be mindful when in other aircraft selection panels (see previous point) that a switch is not in progress before selecting a new plane. 
  • Presets Not Switching: Do not use completely empty presets as blank placeholder presets. Devices seem to hang doing this automatically as opposed to manually, so if you want a “blank” placeholder preset set at least one setting in there that you won’t use. Use case here might be a dual yoke & stick setup, and you want to blank the yoke while using the joystick for a plane. 
  • SPAD.Next: https://www.spadnext.com/ is an external solution to solving the same problem that ACP does. I haven’t tested it, but logic dicates that the two operating on the same area at the same time isn’t a good idea. So don’t do that. Use one, or the other, and preferably disable the one you’re not using to remove any chance of conflicts happening.
  • Delete Data button: Sometimes, saved preset data may become corrupted, or perhaps you want to start from scratch again. Press the red Delete Data button to delete all the saved plane device presets, go back to the main menu, then back into Aircraft Control Presets to reinitialize the data, and set your presets as you wish. This does not affect the Control Options presets, it just resets the ACP grid data for switching.  
  • Don’t Change the Default Presets: The sim comes with default presets you can use for each controller. Do not change these. If you want to use one as a base for a new preset, duplicate it and rename it.
  • Preset Renaming: Due to the control preset initialisation process it is not possible to automatically detect renamed presets. To rename presets, it is recommended you plan out your preset naming strategy, duplicate ones you wish to rename & name them in Control Options, then change them manually to the new preset in Aircraft Control Presets. Then you can later delete the unused preset(s) from Control Options if you wish. 
  • Selected Plane not showing in ACP:  Due to the control preset initialisation process it is not possible to automatically scroll the grid to the currently selected aircraft as the main Aircraft Manager view does on first time entry. Please press “Reset All” button to trigger this, and the current selected aircraft should pop into view. This should also resolve any other issues with data and or column formatting you might have.  
  • Duplicate Aircraft Names: Does not handle aircraft with same name (like AM) as plane name is part of the data key. Do not use two aircraft with the same name at the same time.
  • Device Hot Swapping: ACP does not support hot swapping devices ie: unplugging/plugging in controller devices while MSFS is running. To change device configs must exit the sim, change, restart the sim.
• Weight and Balance Presets: Some gliders may have issues loading saved presets (eg: changed pilot weight) which then changes the ballast weights. This seems to be due to the automatic ballast balancing code that some gliders have. No solution at the moment.
  Workaround: load the preset as is then adjust the overall ballast slider to equalize the ballast positions, then adjust tail ballast.
• Favorite Synching: Favorites are shared between the Aircraft Manager and Aircraft Control Presets, but may not be fully visually synchronised if you change a favorite on one AM panel and immediately switch to the other AM panel. To keep them 100% in synch you will need to trigger a data refresh that will re-read them from storage, either by re-selecting the active plane (or another one) or doing a search in the search bar. I’ll look into optimising the User Experience to remove any confusion.
• Scaling to different screen resolutions. Due to issues encountered integrating into the MSFS UI it hasn’t been possible to implement a fully responsive UI that scales up and down like the MSFS UI does. The workaround for the moment is a manual font size change feature, so the user can adjust the font size of the data grid to their own preference. There are also some adjustments to column widths depending on the font size chosen. I would call it partially responsive. Free demo now includes this functionality.
• Search Integration: Search via the MSFS search boxes is bi-directional (both ways) between AM and MSFS aircraft selection. AM filtering is restricted to within AM as the search functions for them do not currently exist in MSFS.
• Scrolling/Pagination: Due to memory issues with integrating into the MSFS UI a hybrid pagination/scroll system has been implemented to avoid any issues. Page size is currently set at 80 rows to stike a balance between utility, performance, and bug free use.
• Font Character Accents: Due to limitations with the integration method, font character accents are currently not supported. They have been filtered out in names, tags, and notes to be replaced by the english equivalents so you shouldn’t see strange characters anymore. Let me know if you do (via the support form below at the bottom of the page) and I’ll look into it.
• Sound: No sound click effect when selecting a plane in the aircraft manager, but there is some visual feedback in response to clicking.

Release Notes

Pro Version

Aircraft Manager Release Notes 1.2.5
Date: 25/08/2023

* Install package consolidated to one folder

Aircraft Manager Release Notes 1.2.0
Date: 29/06/2023

* New! Weight and Balance Presets. Includes W&B toolbar.
* New! Favorite Livery – save/reloads the active livery (aka current favorite) when switching aircraft. No more switch back to default livery when selecting a plane.
* Added control preset switching message to main AM panel
* Aircraft Control Presets sorted alphabetically
* Font accents replaced by standard letters in name/tags/notes
* Bug Fixes
* Performance Improvements

Aircraft Manager Release Notes 1.1.0
https://sonicviz.com/project/aircraft-manager/
Date: 26/05/2023

* Complete rewrite of the scaling for a much improved User Experience (UX)
* Other small UX adjustments
* Bug Fixes
* Performance Improvements

Aircraft Manager Release Notes 1.0.6
Date: 28/04/2023

• Re-enabled sort on Notes
• ACP Performance optimisations

Aircraft Manager Release Notes 1.0.5
Date: 16/04/2023

• Restricted Max devices to 10
• New: Dynamic switching time to improve both reliability and the switching UX. See note in known issues.
• Aircraft selection disabled when a switching operation is in progress. Please wait until the switch is finished. Avoids multiple switch conflicts from double clicking.
• Performance optimisations

Aircraft Manager Release Notes 1.0.4 Date: 28/03/2023

• Removed Su12 data migration check
• Added progress message for Aircraft Control Preset switching
• Fixed issue with customization options

Aircraft Manager Pro Release Notes 1.0.3 Date: 21/03/2023

• Data migration fix for SU12 data change. NOTE: DO NOT USE WITH MSFS VERSION LESS THAN SU12 RELEASE.
• Performance Improvements

Aircraft Manager Pro Release Notes 1.0.2 Date: 02/03/2023

• NEW FEATURE: Auto Control Preset Switching (separate tab) see video explainer @  https://youtu.be/AVmBFMgK5ro 
• Performance Improvements
• Fixed missing icons in filter popups
• Fixed horizontal scrollbar

Free Version

Aircraft Manager Free Release Notes 1.1.0
https://sonicviz.com/project/aircraft-manager/
Date: 26/05/2023

* Complete rewrite of the scaling for a much improved User Experience (UX)
* Other small UX adjustments
* Bug Fixes
* Performance Improvements

Aircraft Manager Free Release Notes V 1.0.3
Released 2023-05-20

• Added favorites for free

Free V 1.0.2 released 2023-03-16

• Due to upcoming SU12 data changes tags are being removed from AM Free. Sort on speed is implemented as a replacement.
• Performance tweaks

Free V 1.0.1 released 2023-02-16

• Bug fix with selected aircraft/location when sorting to maintain position
• Sorting in free versions of both synchronised to 3 (check version comparison help file for details)
• Performance tweaks

V 1.0.0 released 2023-02-14

Update 13/02/2023

• New free version release, no version number change.
• Performance improvements + fixes
• Mandatory install for data migration prior to pro version release, if you want to keep your current tags.

Update 19/1/2023

• New free version release, no version number change.
• Performance improvements + Larger image for >2K screen resolution (adjust font to see).

Update 18/1/2023

• New free version release, no version number change.
• Performance improvements + UI/UX improvements.

Update 9/1/2023

• Update 2: Hybrid pagination/scroll system, 80 rows/page. Fixed bi-directional search integration with MSFS search.
• Update 1: New free version release, no version number change. Resolve memory issues with scrolling of large aircraft collections.

Update 8/1/2023
New free version released. Check the Known Issues and Help guides above. No version number change:

• Added new Free version features – see Benefits and Features comparison table above
• User controllable font size to adapt to different screen resolutions
• Many under the hood fixes and improvements.

Update 5/1/2023
New video explainer including the new favourites functionality and dark mode, combined with the tweaks outlined below.

4/1/2023 Updated the Free Demo.

No change in version number, but a summary of tweaks:

• Implemented Dark Mode theme. Fits better with the MSFS UI. Tip: Mouse over the far right edge of the grid to quickly scroll up/down. It will scroll in amounts depending on how far up or down the page you are.
• Lowercased the inbuilt categories
• Renamed Time to End(urance)
• Zeroed out bad data if a plane didn’t have it for speed/alt/end/range to 0 (N/A).
• Add Auto convert speed/alt/range to metric or imperial values to the free lite demo.

V 1.0.0

Initial Release (free): 04/01/2023 – dd/mm/yyy format😉
Pro version release (Early Access): TBD

Refund Policy

Please try the free lite version/demo first before buying, to ensure the addon works ok on your system before buying.

Due to the nature of this product being digitally available, purchases of this product are non-refundable.

Support

Please contact us via this form if you have any issues to report.
If you have email issues or no reply you can try contact via the social channel links up top right of the page or ping me on the MSFS forums.
Note: Free version support is limited compared to the payware version.

To resolve issues it’s important to be able to replicate them, so we need to have as much information as possible in order to reproduce the problem and hopefully resolve it. Please also make sure you have read the Known Issues and Tips sections above.

Please include as much of the following information as you can:

• Your receipt information for proof of purchase, and where you bought it from
• Your version of MSFS (Steam or Microsoft store)
• Whether you are on the live version or the Beta version
• Describe what you were doing prior to the issue occurring
• Describe what happened to trigger the issue
• Does it happen all the time or only in certain situations?
• What addons you have installed
• Specs: Windows Settings/System/About (screenshot Device/Windows sections) + GPU + a list of all the controllers you have attached.
• Describe anything else you think is relevant.

Thanks!